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General Data Protection Regulation (GDPR)
Compliance Policy
infoTRON Europe

Effective Date: 7/4/2025
Last Updated: 7/4/2025

  1. Introduction

infoTRON Europe is committed to ensuring the privacy and protection of personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). This policy outlines how we collect, use, store, protect, and ensure the rights of individuals regarding their personal data.

This document applies to all customers, partners, employees, and users interacting with infoTRON Europe’s products, services, and website.

  1. Data Controller & Contact Information

infoTRON Europe, with headquarters at: infoTRON EU B.V.
High Tech Campus 37, 5656 AE Eindhoven, The Netherlands
is the Data Controller responsible for processing personal data in compliance with GDPR. For any questions regarding this policy, you can contact our Data Protection Officer (DPO):

  • Email: [email protected]
  • Phone: +31611160980
  • Postal Address: infoTRON EU B.V., High Tech Campus 37, 5656 AE Eindhoven, The Netherlands
  1. Types of Data Collected

infoTRON Europe collects and processes different categories of personal data, including but not limited to:

3.1. Personal Identification Data

  • Full name
  • Job title and company name
  • Country

3.2. Contact Information

  • Email address
  • Phone number
  • Postal address (when required for business transactions)

3.3. Technical Data

  • IP address and device information
  • Browser type and operating system
  • Log and usage data from our website and applications
  • Cookies and tracking technologies (detailed in Section 12)

3.4. Transactional Data

  • Payment details (processed securely by third-party payment providers)
  • Billing and invoicing details

3.5. Marketing & Communications Data

  • Subscription preferences (newsletters, promotional offers, event invitations)
  • Customer feedback and survey responses
  1. Purpose of Data Processing

We process personal data for the following purposes:

  • Service Provision: To provide, improve, and support our products and services.
  • Customer Support: To respond to inquiries, troubleshoot issues, and offer technical assistance.
  • Contractual Obligations: To execute agreements with clients, suppliers, and partners.
  • Marketing & Communications: To send newsletters, product updates, and promotional materials with prior consent.
  • Security & Compliance: To detect fraud, prevent security breaches, and comply with legal and regulatory requirements.
  1. Legal Basis for Processing

Our processing activities are based on:

  • Consent: When users voluntarily opt-in to receive marketing emails or allow cookies.
  • Contractual Necessity: When data processing is required to fulfill contractual obligations.
  • Legal Compliance: When processing is necessary to comply with EU and national legal frameworks.
  • Legitimate Interests: When necessary to improve user experience, secure services, and enhance operational efficiency.
  1. Data Retention Policy

infoTRON Europe retains personal data for the following periods:

  • Customer Data: Retained for the duration of the business relationship and up to 5 years after the last interaction.
  • Marketing Data: Retained until a user unsubscribes or requests deletion.
  • Transaction Data: Retained for financial auditing and tax compliance for up to 10 years.
  • Website Analytics Data: Retained for up to 24 months for statistical and improvement purposes.

Once data is no longer needed, we ensure secure deletion or anonymization.

  1. Data Sharing & Third-Party Processing

infoTRON Europe does not sell personal data. However, we may share personal data with:

  • Service Providers & Partners: Including IT infrastructure, email marketing, and payment processors.
  • Regulatory & Legal Authorities: When required by law enforcement or legal obligations.
  • Affiliated Companies: When part of a joint business activity under strict GDPR compliance.

All third parties are required to implement adequate security measures and adhere to GDPR principles.

  1. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure:

  • Standard Contractual Clauses (SCCs): As per the European Commission’s approved frameworks.
  • Adequacy Decisions: Transfers to countries deemed to have equivalent data protection laws.
  • Binding Corporate Rules: For internal transfers within infoTRON subsidiaries.
  1. Data Security Measures

infoTRON Europe applies robust security measures, including:

  • Encryption & Secure Storage: Protecting data during transmission and at rest.
  • Access Control: Limiting access to authorized personnel only.
  • Regular Audits & Vulnerability Assessments: Ensuring compliance with best cybersecurity practices.
  • Incident Response Plan: Ensuring quick action in case of a data breach.
  1. Data Subject Rights

Under GDPR, individuals have the right to:

  • Access: Request details on the personal data we hold.
  • Rectification: Request corrections to inaccurate data.
  • Erasure (Right to be Forgotten): Request deletion of personal data.
  • Restriction: Limit processing in specific circumstances.
  • Objection: Object to data processing for marketing or legitimate interest purposes.
  • Data Portability: Obtain and transfer personal data in a structured format.

All requests must be submitted to [email protected], and we will respond within one month as required by GDPR.

  1. Automated Decision-Making & Profiling

infoTRON Europe does not conduct automated decision-making that significantly affects individuals. If this changes, affected users will be informed and given the right to opt-out.

  1. Cookies & Tracking Technologies

infoTRON Europe uses cookies for:

  • Essential Functionality: Enabling core website features.
  • Performance & Analytics: Improving website usability and performance.
  • Marketing: Delivering personalized advertising.

Users can manage their cookie preferences through our [Cookie Policy] page.

  1. Contact Information

For any privacy-related inquiries or complaints, please contact our Data Protection Officer (DPO):

  • Email: [email protected]
  • Phone: +31611160980
  • Postal Address: infoTRON EU B.V., High Tech Campus 37, 5656 AE Eindhoven, The Netherlands
  1. Policy Updates & Notifications

This GDPR Compliance Policy may be updated periodically. Any significant changes will be communicated via our website and, where applicable, directly to affected individuals.

7/4/2025
infoTRON Europe